Effective Date: 22/02/2025
Introduction
At Theraholistic (“we”, “us”, “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book an appointment, or use our services. We ensure that your data is handled in accordance with applicable data protection laws, including [applicable local or international law, e.g., the GDPR, CCPA].

Information We Collect
We may collect personal information when you:
• Book an appointment: Your name, phone number, email address, date of birth (for age verification), and any medical history or health information that you provide related to your massage therapy (e.g., allergies, injuries).
• Use our website: Your IP address, browser type, device type, and browsing data, which is collected through cookies and similar tracking technologies.
• Communicate with us: Your contact information (e.g., phone number, email) when you reach out to us through our contact form, email, or social media channels.
• Purchase services or products: Your billing information (credit card details, etc.) when making payments for services or products.
• Receive promotional materials: When you opt-in for newsletters or promotions.

How We Use Your Information
We use your personal information for the following purposes:
• Providing our services: To schedule, confirm, and manage your appointments, and to provide massage therapy services based on the information you provide.
• Customer support: To respond to your inquiries, feedback, or any issues you encounter.
• Marketing and promotions: To send you updates, promotions, and newsletters about our services, unless you opt-out.
• Billing and payments: To process payments for services rendered, manage billing, and provide receipts.
• Improving our services: To enhance your experience, including analyzing website usage, gathering feedback, and improving service offerings.
• Compliance: To comply with legal obligations, such as health and safety regulations and anti-fraud measures.

How We Protect Your Information
We take the security of your personal data seriously and employ various security measures to safeguard your information, including:
• Encryption: We use encryption technologies for transactions and sensitive data storage (e.g., payment details).
• Access Controls: Only authorized personnel have access to your personal data, and they are trained in privacy and data protection practices.
• Secure Servers: We store your information on secure servers protected by firewalls and other security measures.
• Data Minimization: We only collect and store the minimum amount of personal information necessary to provide our services.

Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your personal data in the following circumstances:
• Service Providers: With third-party service providers who help us run our business (e.g., payment processors, website hosting, email service providers). These providers are required to protect your data and only use it for the purposes specified by us.
• Legal Requirements: If required by law or to comply with a legal process, we may disclose your personal data to governmental authorities or law enforcement.
• Business Transfers: If our business is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.

Cookies and Tracking Technologies
We use cookies and similar technologies to collect data about how you use our website and services. This helps us improve your experience, remember your preferences, and analyze trends. You can control cookie settings through your browser settings. However, disabling cookies may impact your experience on our site.

Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
• Access: You have the right to request access to the personal data we hold about you.
• Correction: You have the right to request corrections to any inaccurate or incomplete personal information.
• Deletion: You may request the deletion of your personal data, subject to certain exceptions (e.g., if we need to retain it for legal reasons).
• Opt-Out: You may opt-out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
• Data Portability: You can request a copy of your personal data in a structured, commonly used format.

Retention of Your Information
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting purposes. After this period, we will securely delete or anonymize your data.

Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. If we make any material changes, we will notify you via email or through a notice on our website. Please review this policy periodically for any updates.

Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Theraholistic
Legacy Cutting Room 248 St Albans Road WD24 4AX
Email: Theraholisticmassage@gmail.com
Phone: +44 7487 782404